Today’s end-user environment has changed. According to Gartner1, cloud (SaaS) web-based and hosted applications now make up 55% of the application mix (with 20% virtualized), meaning that only 45% of applications are run locally. IT assets, IT inventory, application and device portfolios, application usage and content can no longer be totally centrally managed. IT will have to embrace the new world not control or prevent it. Asset management software and intranet-based portals can’t provide all the answers.
Workspace management solves today's two top end-user management challenges - understanding the usage of the entire IT asset inventory and application portfolio (who's using what, where, when and how) and delivering the workspace to users.
1Gartner Desktop Total Cost of Ownership: 2013 Update G00246705 Barbara Gomolski, John P. Roberts, Published March 2013, Reviewed May 2014